The SaaS model can be used in a wide variety of business segments. Below, we bring you some
markets that are taking advantage of this business model to meet customer needs and close more
sales. Check out which ones they are:
CRM Software
CRM (Customer Relationship Management) tools are asia mobile number list used to manage
customer relationship strategies.
They centralize customer data in a single platform, making it easier for team members to
access and collaborate and helping to generate more powerful insights.
Cloud Service
Cloud service companies host data organizational culture is increasingly gaining prominence on their
infrastructure and make it available to users on an Internet platform.
Customers can thus store files, programs and applications in the cloud and access them whenever and
wherever they want, as well as collaborate with other users in real time.
Ecommerce platform
Ecommerce platforms in the SaaS model sault data provide customers with a ready-to-use and
customizable structure , both in the sales interface and in the virtual store management interface .
The user does not need to make a high initial investment —as in licensed sales—, nor develop any code
—as in open source platforms—, which makes the SaaS model more accessible.
Customer Service
Customer service software also uses the SaaS model. Users concentrate all customer
contacts made on different channels—chats, social media, email, etc.—as well as the history of
interactions, on a single platform.
In this way, it is possible to rate the Help Center and technical support areas and also
increase consumer satisfaction .
Business Communication
Business communication apps provide a complete platform for centralizing contacts between teams.
Without them, communication tends to be dispersed across other channels —such as email,
social media, and WhatsApp—which tends to generate noise that undermines employee productivity
and integration.
Project Management
Project management software also often works on a SaaS model. They allow you to manage teams,
assign tasks, track deadlines, monitor milestones, and collect data in performance reports.
The software as a service model is essential in this market, as it allows team members to follow
the project at any time or place ; they just need to be connected to an Internet network.
ERP Software
ERP (Enterprise Resource Planning) allows you to manage all areas of a company through an integrated system. All processes and information on billing, finance, purchasing, inventory, human resources, taxes, projects, production and other areas are there.
As a SaaS software, it is possible to integrate with other tools specific to each area and make management even more efficient.
Streaming
Streaming platforms are already part of our daily routine. You probably also access some of these services in your daily routine, such as Netflix, Spotify or Deezer.
These services typically operate on a monthly subscription model, with plans varying depending on streaming quality or number of users.
e-Learning
The e-learning market involves different types of SaaS companies, such as online course marketplaces, corporate training software, and EAD platform creation tools.
This type of system generally provides content, interaction and assessment areas for students, as well as the interface for course management by teachers or instructors.
Games
The video game market can also use the SaaS model. Its use is so involved that some professionals use the concept of game as a service (GaaS), which understands games as a service that can generate ongoing revenue.
In this model, players pay for access to the game or for more advanced features that enrich their gaming experience.