Answering customer inquiries via phone, email, or chat
Providing information about products or services
Processing orders and returns
Resolving customer complaints and issues
Maintaining customer records
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job function for receptionist
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Job Function for a Receptionist
A receptionist typically falls under the Administrative Support Workers category in EEO job function codes. This category encompasses individuals who provide administrative support, such as clerical workers or secretaries.
Receptionists often serve as the first point of contact for visitors, clients, or customers. Their primary role is to greet and assist people, answer phones, and provide general administrative support. This interpersonal aspect places them within the Administrative Support Workers category.
Key responsibilities of a receptionist typically include:
Greeting visitors and Special Database directing them to appropriate personnel
Answering and directing phone calls
Scheduling appointments
Maintaining Recent Mobile Phone Number leads office supplies
Providing general administrative support
While customer service roles may involve some clerical tasks, their primary function is to interact with customers, address inquiries, and resolve issues. This interpersonal aspect
Key responsibilities of a customer service representative typically include:
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