Sobot hosted its annual customer Sobot Redefines Service conference in Singapore this December, where customers from various industries gathered to share their experiences and success stories. During the event, Co-founder and CEO Yi Xu unveiled Sobot’s new 2025 service standards, underscoring the company’s commitment to moving beyond ‘good’ service and setting a new benchmark for ‘excellent’ service.
The Significance of Service: Mutual Benefits for Customers and SaaS Enterprises
“As AI continues to revolutionize the customer Sobot Redefines Service experience, service has become a critical differentiator for businesses,” said Xu. “For Sobot, AI and service function like two essential arms–both are indispensable to staying strong. In the phone number list fiercely competitive SaaS industry, Sobot seeks to enhance customer experience while driving business success through service, emphasizing the potential for excellent service to generate customer loyalty, repeat purchases, and word-of-mouth recommendations.
Recent data from Gartner shows that 82% of customers are more likely to repurchase or renew if they receive real value during service interactions. Also, 77% of customers surveyed noted they will recommend a company after a positive experience; an invaluable source of brand advocacy and free marketing for SaaS businesses. “Providing good service not only means being responsible for our customers, but for SaaS enterprises themselves,” added Xu.
Listen to the Voice of Customers
A core principle at Sobot is that customers self-employment in the cv are the ultimate judges of service quality. To ensure ongoing service improvement, Sobot gathers feedback and hosts a yearly customer conference designed to foster open communication and two-way interaction.
During the 2024 customer conference, the head of an international luxury traveling retailer shared a notable story about his impression of Sobot’s services: “We requested a system function feature upgraded over the weekend, and Sobot delivered a solution by Monday morning. Previously, our former provider took up to six months to resolve a similar problem, but Sobot accomplished it in just one day!”
Although Sobot has received high praise from phone number qatar multiple industries, the company continues to innovate and enhance its service offerings in line with its “customer-first” and “strive for excellence” brand values.
“The annual customer conference has already become a Sobot tradition,” noted Xu. “By listening to real feedback and suggestions, we gain crucial insights to keep improving our services.”
Upgrade Service with Sobot’s Comprehensive Customer Support
At the conference, Yi Xu also unveiled the company’s new 2025 service standards, which aim to deliver more comprehensive customer support to enhance the overall customer experience across three key pillars.
Product Support
Sobot believes that great products are the foundation of excellent service. By integrating all customer contact products into a unified, AI-powered cloud platform, Sobot ensures reliability and convenience for businesses to receive customers across all channels. The platform also supports multilingual capabilities, a significant advantage for businesses aiming at expanding internationally.
Human Support
While AI technology may automate many processes, Sobot believes that human agents bring irreplaceable empathy and personalization to customer interactions. That is why Sobot’s professional Customer Success Team is always available. With their rich experience and expertise in various industries, Sobot Customer Success Team provides customized assistance and solutions based on each client’s unique needs. This accessible human support helps resolve issues quickly and effectively, improving customer satisfaction and retention.