You need to obtain real proof of satisfaction by talking to your customers and trying to understand, in fact, what each one feels.
Here at Orgânica , we do just that: we value customer feedback and use it strategically to continually improve our practices and strengthen our relationships with them.
While NPS theory suggests that trying to reverse the dissatisfaction of detractors should be a priority, I think a little differently.
Many companies do not have a oman telegram data well-defined Ideal Customer Profile (ICP) and end up selling to anyone, which reduces the likelihood of having truly satisfied customers!
On the other hand, if the company has a defined and updated ICP, which is the case of Orgânica, the chance of having promoter customers , who buy and remain loyal, in addition to recommending the company to new customers, is much greater.
We always prioritize promoter customers, developing, for example, enchantment actions for them. This tends to generate better results for the company’s growth!
The Organic Customer Experience and Success Method
Orgânica is a specialist in consumer data Customer Experience and Success and, for this reason, we were consider one of the best Inbound Marketing agencies in Brazil by RD Station in 2019, 2020, 2022 and 2023!
We secured 1st place in the Best Agency category in RD Station , at the Limitless 2022 Awards, recognized as the agency that delivers the best results among 2,000 competitors .
In 2023, Rodojacto’s case was consider one of the 5 best Marketing and Sales cases of the year !
All these achievements reaffirm google says it’s time to stop our commitment to generating real results and offering an exceptional experience to our customers.
In fact, we prioritize continuous engagement with all of them, seeking to understand (and meet) their needs and expectations proactively.
After all, our own Customer Experience and Success method has four fundamental pillars:
- Positive result : understanding what the result is for each client, aligning this expectation and fulfilling the promise;
- Perceived satisfaction : ensuring that the customer is align and celebrating the results with us;
- Warm relationship : always being close to the client, generating trust and maintaining the partnership;
- Memorable experience : impress the customer, not only by meeting, but exceeding their expectations.