Sobot’s WhatsApp API integrates Core Features advanced capabilities with the WhatsApp platform, offering businesses a range of functions that enhance customer interactions. Here’s a breakdown of the key features and capabilities:
Key Capabilities Powered by Sobot
Language barriers are eliminated with Sobot’s multilingual support. Businesses can communicate with their customers in their preferred languages, helping foster inclusivity and build trust among diverse audiences.
24/7 Chatbots
By combining AI-powered chatbots with human assistance, Sobot ensures businesses can provide round-the-clock support. The chatbots country email list handle FAQs and routine inquiries, while complex issues are seamlessly routed to live agents, ensuring customers always receive timely assistance.
Interactive Messaging
Sobot enhances WhatsApp’s interactive capabilities by integrating features such as buttons, list messages, and product catalogs. This identification instead of personal allows businesses to offer engaging customer experiences, like:
Browsing and purchasing products directly through the chat.
Simplified navigation with buttons for scheduling appointments, making orders, or taking specific actions.
Core Features of WhatsApp API
>A significant 39% of users prefer WhatsApp as their primary customer service channel, and with an impressive 98% open rate, WhatsApp far phone number qatar outperforms emails and SMS, which have open rates of just 21.33%. Sobot ensures that messages are delivered promptly, improving customer satisfaction and engagement.
Data Security and Compliance
Sobot ensures strict adherence to international data protection standards like GDPR. This guarantees that all customer interactions are secure, reinforcing customer trust and safeguarding businesses from potential legal liabilities.
Practical Use Cases
Sobot’s WhatsApp API enhances customer support by automating responses to common queries and providing instant, real-time assistance. For example, delivery companies can resolve address issues, send real-time tracking updates, and even communicate directly with customers without the need for phone calls.
Example:
J&T Express leveraged Sobot’s WhatsApp API to send bulk delivery notifications. Pinpoint Google Map locations, and streamline communication, resulting in a 50% cost reduction and a 35% increase in delivery rates.
Marketing Campaigns
Businesses can use the WhatsApp API to run personalized marketing campaigns. Sending tailored promotional messages, discount codes, event reminders, or holiday greetings. With WhatsApp’s high open rate. Marketing efforts yield significantly higher returns on investment (ROI).