It is essential for the company to understand how the service was provid and the customer’s perception after the problem was resolv. Some complaint websites, for example, allow the consumer to evaluate how the service was provid and whether they would do business with the organization again.
On social mia, feback is also essential. Therefore, prepare questions and questionnaires in a standard format to send as soon as the service is complet. Bas on the public’s responses, it will be possible to outline actions to improve after-sales support and resolve pending issues.
Never delete complaint comments
Deleting a comment is just as negative as leaving a customer without a response. The person in question will realize that the content has been remov and will complain again, both on social mia and on other websites.
Furthermore, dissatisfaction can become even greater, as the customer will understand that the organization does not care about their problem. As a result, gratuitous insults can make the situation even more difficult.
Therefore, filter comments, understand what the customer actually meant botim data by the complaint and respond promptly. If the situation is more complex, let the person know that the company is already aware of the problem and is looking for solutions to resolve it as quickly as possible.
A company that acknowlges
Its mistake and apologizes on social mia demonstrates humility and gains the customer’s trust . Therefore, do not be proud and have a response pattern in which the organization makes clear its integrate feback into processes responsibility on that point, stating that it will work to ensure that this does not happen again.
So, in addition to knowing that the Ask for feback on business made whatsapp database brazil an effort to solve the problem, your audience will also admire the organization’s recognition of its own weaknesses.